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I Hate When People Call My Job and say "Your Company..."

..."I spend a lot of money with your company.."

and I interrupted, sympathizing:

..."uh, ma'am, if this were MY company, then I need to have a meeting with my accountants because clearly my bank account is not reflecting that."

(I was given a verbal warning for that, after that call was reviewed, despite supervisor holding back laughter)

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CestManan · 46-50, F

In your bosses defense, he probably had to "coach" you just in case his boss wanted to know what corrective action was taken.

There is a benefit though - Long after any boss has forgotten, this will still be a funny story to tell :)

You are right though, f any of us owned the damned company, we would NOT be wasting time on the phone talking to the daily Karens.

Jeremi · 41-45, M

@CestManan
and that was my point. I didn't go into details. she was RUDE and snobbish. normally I laugh it off, mute my phone and giggle while they rant, proceed with protocol and that's that. I already know; I was just having one of those days. I didn't get in that much trouble because I used professional sarcasm with a hint of a b.s. smile. and you could hear it in my time. been a CSR for years, I know the game.

CestManan · 46-50, F

@Jeremi I think people tend to forget that the representative on the phone is not even responsible for whatever difficulties the customer is facing. My sister was a CSR for a travel company and one time one of the others picked up a call on hold and the customer said, do you know how long I've been on hold? The CSR said let's see how long you're on hold this time and just hung up on him. I thought it was funny

BettyBeez

You need to work on that customer service tone (*writes scathing review*)

View 13 more replies »

BettyBeez

@Jeremi

Jeremi · 41-45, M

@BettyBeez
after all that hard work....tsk, tsk, tsk

BettyBeez

@Jeremi ive got it memorized

Thevy29 · 41-45, M

I remember a person I knew but didn't know I was working there, call to get her medical records transferred from the Doctors surgery to where she was. I told her she needed to put her left hand on her stomach and do circle motions while patting her head with her Right...
Another time an old School teacher rang to affirm what he needed to do for his Blood, Urine and Faecal tests. I told him to just bring in a pair of his underwear... I almost got fired for that one.

Jeremi · 41-45, M

@Thevy29
my first call center job, I was brand new and I caved. young and naive. some rinky dink corrupt company. this dude fired off at me and "you're going to fix my problem now?" I said, "sir, I'm going to transfer you over to someone who cares..." yeah, that was my last day.

Experienced33 · M

My Answer That Always Works...

[image deleted]

Jeremi · 41-45, M

@Experienced33
only if Betty White does it, will it make a difference.

Fungirlmmm · 51-55, F

Lol. I used to hate when they would say, "I will have your job." I was a manager and on more than one occasion I told the person I would be glad to send them an application.

Jeremi · 41-45, M

@Fungirlmmm
lol. I'm using that next time. just for the reaction. for my own clarify. I'll take another evaluation.

Fungirlmmm · 51-55, F

@Jeremi Another technique is when someone is talking louder and louder allow your voice to get softer. It forces them to get calmer to hear you

Jeremi · 41-45, M

@Fungirlmmm
that's basic 101. I usually mute, let them get everything out, come back with this passionate somber voice like I'm offering a tissue. "you feel better now? awww, poor thing."

SinlessOnslaught · 26-30, M

You were given a warning for that? What's wrong with your company?

Spokeskitties75 · 46-50, M

Yeah... when I put my uniform on... it is now my company. I take responsibility because I’m the face... and it’s my paycheck on the line. I get what you’re saying, and it’s hard to bite your tongue sometimes, but I’ve learned to not take it personally.

Jeremi · 41-45, M

@Spokeskitties75
90% of the time I don't. I'm just doing a job. and I really don't mind - I understand. been in their shoes. but there's that 5% of 10% of the time where you're pushed to your limit and take up for yourself.

Spokeskitties75 · 46-50, M

@Jeremi yep... I’ve done it. And I get today is your 5%

Ryannnnnn · 31-35, M

Haha good man. Yeah when people take out their grievances on you like you're the entire chain of businesses lol.

Jeremi · 41-45, M

@Ryannnnnn
and I understand the nativity of them on the other end. basically, they're just venting. but when they dig deep into you, and personally try to make it your fault? damn that.

Carissimi · 70-79, F

You know what they mean. You need to acquire some customer service skills.

Jeremi · 41-45, M

@Carissimi
she caught me on a bad day. oh, right - being human means you're not allowed to have one. forgot.

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