I Hate When People Call My Job and say "Your Company..."

..."I spend a lot of money with your company.."

and I interrupted, sympathizing:

..."uh, ma'am, if this were MY company, then I need to have a meeting with my accountants because clearly my bank account is not reflecting that."

(I was given a verbal warning for that, after that call was reviewed, despite supervisor holding back laughter)

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CestManan · 46-50, F

In your bosses defense, he probably had to "coach" you just in case his boss wanted to know what corrective action was taken.

There is a benefit though - Long after any boss has forgotten, this will still be a funny story to tell :)

You are right though, f any of us owned the damned company, we would NOT be wasting time on the phone talking to the daily Karens.

Jeremi · 41-45, M

@CestManan
and that was my point. I didn't go into details. she was RUDE and snobbish. normally I laugh it off, mute my phone and giggle while they rant, proceed with protocol and that's that. I already know; I was just having one of those days. I didn't get in that much trouble because I used professional sarcasm with a hint of a b.s. smile. and you could hear it in my time. been a CSR for years, I know the game.

CestManan · 46-50, F

@Jeremi I think people tend to forget that the representative on the phone is not even responsible for whatever difficulties the customer is facing. My sister was a CSR for a travel company and one time one of the others picked up a call on hold and the customer said, do you know how long I've been on hold? The CSR said let's see how long you're on hold this time and just hung up on him. I thought it was funny