Heartlander · 80-89, M
Take it to the clerk’s supervisor or manager. A defective product that didn’t survive a single wear. Store managers at Walmart seem to have the authority to make on the spot decisions even if it doesn’t fit a refund code. I remember once being charged like $36 for a 6-pack of beer. The refund clerk discovered that it was $36 for the product code in the computer, but wasn’t able to override the computer, so she called her supervisor who also didn’t know how to override the computer. So she called the store manager who was afraid to change the computer price because she didn’t know what to change it to. So she she just treated it like a refund and gave me back the $36. When I then tried to give her back the 6 pack she told me to just keep it.
pdockal · 56-60, M
@Heartlander
How did you come to conclude it was defective ... never said how they ripped or how bad the rip was
How did you come to conclude it was defective ... never said how they ripped or how bad the rip was
I’d say technically they’re right in terms of the jeans being worn but I’d guess if you had a different customer service clerk or asked to speak with a manager you would have at least gotten a store credit.
ninalanyon · 61-69, T
@OlderSometimesWiser Don't you have the concepts of "of merchantable quality" and "fitness for purpose" in US consumer law? Anywhere in Europe you would expect a refund.
Gibbon · 70-79, M
Won't get you anywhere but I think they should have replaced them or given you a refund. If you had a receipt I see no excuse. They've changed their ways because of receiptless scammers and a laxed return policy. But it's no loss for them to replace or refund you.
It's Walmart. They didn't pay squat to stock them.
It's Walmart. They didn't pay squat to stock them.
tobynshorty · 51-55, F
Always ask for a manager or store manager.
pdockal · 56-60, M
How did it rip ?????
bookerdana · M
A pair of jeans should last more than one wearing,surely
Mindful · 56-60, F
How did it rip? What caused it to tear?
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