Struggles & Identity

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It's amazing how often you can ask someone to write a formal letter about their complaint, and it just never happens

But I need them to do that step in order to take it to the next level.

This has occured so many times now. Are people afraid to sign their names to their complaint?

I'm so supportive and I want them to do it, but they just don't.

(Not in reference to just one person, it's several).

Would it work better if I made a form for them to fill out?

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tenente · 36-40, M

I’m the opposite lol! I’ll happily sign my name to a formal complaint. My suppliers love me for it. I'm sure my suppliers think I'm "delightful" lol As for a form, I get the idea, but the moment it’s not in the customer’s own words, it loses weight. The whole point is that it’s their firsthand account, that’s what gets results. If they can’t be bothered to write it, maybe it’s not worth escalating 🤷‍♂

caccoon · 36-40

@tenente it definitely is worth escalating 😣 and it is my vendors.

I'm glad you have positive experiences!

tenente · 36-40, M

@caccoon it frustrates me when people don't stand up for themselves lol i need to learn to let people fail it's not my job to make them better 😂

BillyMack · 46-50, M

You potentially could do a form so you have a record of it. Like a ticket system of sorts.

But most people don’t do well with even a little bit of friction so that could be part of it.

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BillyMack · 46-50, M

@caccoon the fact you’re worried about this demonstrates that you are the right person for the role. Could be their voices were never heard in that way. Hope it goes well!

caccoon · 36-40

@BillyMack I will make sure it does. I will even help them write it if need be, I have already offered.

BillyMack · 46-50, M

@caccoon you rock.

Adogslife · 61-69, M

I think they don’t take the time to write the complaint because they don’t want their name to be the cause of corrective action. They don’t want to be the heavy or the rat.

Even if you wrote the complaint out for them, I don’t think most would sign. They want to be anonymous, like here…

caccoon · 36-40

@Adogslife they will be anonymous when I present it to the city, it's just to the board I need their name (or maybe I don't!)

I should look into this.

NerdyPotato ·

Writing a formal letter takes work, and by that time they've calmed down and realized it wasn't as big a deal as they thought.

SkeetSkeet · 100+, F

From my experience, people are often afraid of retaliation, even though there are protections in place to address that.

caccoon · 36-40

@SkeetSkeet absolutely. And even the protections don't feel enough. And they truly aren't, sometimes.

In these cases, it should be okay... But I absolutely know what you're talking about 💙 and I would be extra gentle and careful in those instances.

LinuxBreaksWindows · 26-30, M

I tend to complain a lot, but writting it down seems a step too far.

CountScrofula · 41-45, M

It's a lot more comfortable to complain than it is to actually do something about it.

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CountScrofula · 41-45, M

@caccoon Like in terms of putting their name to a complaint

caccoon · 36-40

@CountScrofula I don't know, I'm just guessing that might be a reason as I know for me, it has been uncomfortable.

caccoon · 36-40

@CountScrofula but mostly I think it's just that it gets away from them, and then I have to keep dealing with it and them being upset (they're lovely about it, but I want to solve the issue as it is real)

AbsolutelyFabulous · F

Nope, people love to complain, but want immediate results and are too lazy to remember to put it into writing at a later stage or something..

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onrealityofdreams · M

@AbsolutelyFabulous You nailed it. "I have a complaint, and I want something done about it NOW! I don't want to take the time to write! I. Want. ACTION!!!"

caccoon · 36-40

@onrealityofdreams and I do take action. But the only actions I can take are just a bandaid

onrealityofdreams · M

@caccoon I don't doubt you take action and take it as quickly as possible. But as you pointed out in order to take it to the next level you need a formal letter.

Nanori · F

Maybe they don't know how to write a formal letter

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