It's amazing how often you can ask someone to write a formal letter about their complaint, and it just never happens

But I need them to do that step in order to take it to the next level.

This has occured so many times now. Are people afraid to sign their names to their complaint?

I'm so supportive and I want them to do it, but they just don't.

(Not in reference to just one person, it's several).

Would it work better if I made a form for them to fill out?

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BillyMack · 46-50, M

You potentially could do a form so you have a record of it. Like a ticket system of sorts.

But most people don’t do well with even a little bit of friction so that could be part of it.

caccoon · 36-40

@BillyMack they're totally protected and anonymous when the issue is addressed.

But yes, I will try it and see the results.

BillyMack · 46-50, M

@caccoon the fact you’re worried about this demonstrates that you are the right person for the role. Could be their voices were never heard in that way. Hope it goes well!

caccoon · 36-40

@BillyMack I will make sure it does. I will even help them write it if need be, I have already offered.

BillyMack · 46-50, M

@caccoon you rock.