I yelled at a customer today

Some old lady wasnt letting me talk and figure out stuff and kept hounding me so I snapped. She kept hounding me about instant coffee prices and we dont have any to scan at the moment and I dont know the prices. She kept going can you find out can you find out. I told her if I can talk for a second here I'm trying to find out.

Then she ordered a decaf coffee and we never brew decaf as we dont sell a lot of it. I told her it was going to be a pour over and will take a few minutes. She kept asking how long is it going to take how long how long and I just full on screamed I told you it would be a few minutes and it's almost done.

It finished and I slammed it down and yelled in her face have a great day.

Carissimi · 70-79, F

@MizzBella You should find another line of work. Customer service is not your strong point. I’d have reported you to management if you’d spoken to me that way.

Jenni7 · 26-30, F

I’ve worked retail for a few years, the first thing I was told when I got hired is the customer isn’t always right and it’s true they will argue about something ridiculous sometimes & it does take so much patience to work with rude and annoying customers. I’ve been in lots of scenarios where I had to hold hack & even once cried from humiliation after a customer left @JustLikeGreta

Grateful4you · M

Having owned two restaurants in the past I can empathize with you. People seem to be at their very worst behavior when at a restaurant/cafe. While I never screamed at a customer many times I felt like it.

Once this couple pulled in to my parking lot in what must have been a half million dollar RV rig. They asked for coffee and started complainingg about my not having a stupid senior discount. I took the coffee back and poured it down the drain telling them, "My freshly ground imported coffee isn't good enough for you, Theres a McDonald half mile down the road. There you will have your cheap senior discount!"

The left slamming the door. Then struggled trying to get their expensive rig
out of the parking lot. I hollered down, "Have a great day!" and laughed my fool head off.😝