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I yelled at a customer today

Some old lady wasnt letting me talk and figure out stuff and kept hounding me so I snapped. She kept hounding me about instant coffee prices and we dont have any to scan at the moment and I dont know the prices. She kept going can you find out can you find out. I told her if I can talk for a second here I'm trying to find out.

Then she ordered a decaf coffee and we never brew decaf as we dont sell a lot of it. I told her it was going to be a pour over and will take a few minutes. She kept asking how long is it going to take how long how long and I just full on screamed I told you it would be a few minutes and it's almost done.

It finished and I slammed it down and yelled in her face have a great day.
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Carissimi · F
Not professional. She wasn’t mean or offensive to you, so you need to work on your patience and anger management skills.
MizzBella · 31-35, T
@Carissimi she was snippy and rude