I yelled at a customer today

Some old lady wasnt letting me talk and figure out stuff and kept hounding me so I snapped. She kept hounding me about instant coffee prices and we dont have any to scan at the moment and I dont know the prices. She kept going can you find out can you find out. I told her if I can talk for a second here I'm trying to find out.

Then she ordered a decaf coffee and we never brew decaf as we dont sell a lot of it. I told her it was going to be a pour over and will take a few minutes. She kept asking how long is it going to take how long how long and I just full on screamed I told you it would be a few minutes and it's almost done.

It finished and I slammed it down and yelled in her face have a great day.

This page is a permanent link to the reply below and its nested replies. See all post replies »

JustLikeGreta · F

The customer is always right. U lost your cool........🙁

MizzBella · 31-35, T

@JustLikeGreta stupid old bitch wasnt letting me speak or do anything

Carissimi · F

@MizzBella You should find another line of work. Customer service is not your strong point. I’d have reported you to management if you’d spoken to me that way.

Jenni7 · 26-30, F

I’ve worked retail for a few years, the first thing I was told when I got hired is the customer isn’t always right and it’s true they will argue about something ridiculous sometimes & it does take so much patience to work with rude and annoying customers. I’ve been in lots of scenarios where I had to hold hack & even once cried from humiliation after a customer left @JustLikeGreta