I yelled at a customer today

Some old lady wasnt letting me talk and figure out stuff and kept hounding me so I snapped. She kept hounding me about instant coffee prices and we dont have any to scan at the moment and I dont know the prices. She kept going can you find out can you find out. I told her if I can talk for a second here I'm trying to find out.

Then she ordered a decaf coffee and we never brew decaf as we dont sell a lot of it. I told her it was going to be a pour over and will take a few minutes. She kept asking how long is it going to take how long how long and I just full on screamed I told you it would be a few minutes and it's almost done.

It finished and I slammed it down and yelled in her face have a great day.

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TwiddlerofThumbs · F

wow. next time you have a customer like this you should include a basic time frame with your response. Give them fewer questions to ask by answering things that are obvious to you, but not them, before they ask.

MizzBella · 31-35, T

@TwiddlerofThumbs I did tell her roughly 3 to 5 minutes. I explained we didn't have what she wanted on tap and what I was going to do. She was impatient

TwiddlerofThumbs · F

@MizzBella Some people are just assholes. There is no pleasing them if they don;t care to be pleased.

MizzBella · 31-35, T

@TwiddlerofThumbs she's been here before and each time it's the same old shit