I Am Frustrated By Today's Fragmented Customer ServiceThe saga continues. The insurance company tweeted me back and asked me to DM them. So I did: —————- I tweeted a couple of hours ago because Insurance Company will not cover a bone density test that my doctor set up - at the same facility where she...See More »
I Am Frustrated By Today's Fragmented Customer ServiceThis is what I sent to the insurance company - broken into parts and posted on Twitter, where all Twitter readers can see it. —————— I just want to point out what a great job Insurance Company is doing at preventing people from getting healthcare....See More »
I Am Frustrated By Today's Fragmented Customer ServiceI finally got frustrated and wrote the following snail mail letter to my doctor: ———————————— Dear Dr. X, I have an appointment for a bone density test at XYZ facility on March 30, 2020. I just called my insurance company, and they will not cover...See More »
I Am Frustrated By Today's Fragmented Customer ServiceThe title is wrong in this case. Today, I got some GOOD customer service. That’s enough of a rarity that I felt I should take the customer service survey and give the guy who helped me a good rating. This is what I said in the comments section:...See More »
I Am Frustrated By Today's Fragmented Customer ServiceA website for a credit card that begins with “S” and ends with “ynchrony” keeps refusing to let me log in, and then refusing to let me contact them through the Contact Us links. Do you want me to pay the f—-Ing bill or not?? All this security,...See More »