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I Am Frustrated By Today's Fragmented Customer Service

A website for a credit card that begins with “S” and ends with “ynchrony” keeps refusing to let me log in, and then refusing to let me contact them through the Contact Us links.

Do you want me to pay the f—-Ing bill or not??

All this security, really? If someone’s trying to hack my account, there isn’t much available credit in it. All they’ll get is told to pay MY bill.

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GlassDog · 41-45, M

Everything seems to be done on the cheap these days, automating support and cutting the need for human employees. I had a six week battle with British Telecom to get my broadband working again. Over those six weeks, I made contact pretty much every weekday and Saturday, in various ways, and was hitting my head up against the same ten brick walls again and again. I became murderous.

SmartKat · 56-60, F

@GlassDog I had a similar experience with a cable company in the early 2000s. I reported them to the BBB, the local TV news consumer complaint hotline, and every consumer-complaint website that existed. I called every day and started escalating it to supervisors. One day while I was still on the phone with them, a cable company truck screeched up into the parking lot!

firefall · 61-69, M

Huh, I had the same problem, but with a card company starting with 'Synch'. I dont mind security, but all the bits have to actually work, or its just stupid.

But then, most organisations now have completely thrown away any idea of actual customer service - its SO much cheaper to rely on hackish software systems to handle customer interface, even if you pennypinch so much that the systems are broken.(see also: autophone systems).

lasergraph · 70-79, M

If you try to call by phone you have to jump through hurdles to ever get through to talk to a person and when you finally do If you press one for English, the person you get can barely speak English.

Zonuss · 41-45, M

Todays customer service is a reflection of our society in general. Low quality culture equals low quality things. 🙂

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