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I Am Frustrated By Today's Fragmented Customer Service

A website for a credit card that begins with “S” and ends with “ynchrony” keeps refusing to let me log in, and then refusing to let me contact them through the Contact Us links.

Do you want me to pay the f—-Ing bill or not??

All this security, really? If someone’s trying to hack my account, there isn’t much available credit in it. All they’ll get is told to pay MY bill.

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lasergraph · 70-79, M

If you try to call by phone you have to jump through hurdles to ever get through to talk to a person and when you finally do If you press one for English, the person you get can barely speak English.