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I Am Frustrated By Today's Fragmented Customer Service

A website for a credit card that begins with “S” and ends with “ynchrony” keeps refusing to let me log in, and then refusing to let me contact them through the Contact Us links.

Do you want me to pay the f—-Ing bill or not??

All this security, really? If someone’s trying to hack my account, there isn’t much available credit in it. All they’ll get is told to pay MY bill.

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firefall · 61-69, M

Huh, I had the same problem, but with a card company starting with 'Synch'. I dont mind security, but all the bits have to actually work, or its just stupid.

But then, most organisations now have completely thrown away any idea of actual customer service - its SO much cheaper to rely on hackish software systems to handle customer interface, even if you pennypinch so much that the systems are broken.(see also: autophone systems).