I Am Frustrated By Today's Fragmented Customer Service
The saga continues. The insurance company tweeted me back and asked me to DM them. So I did:
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I tweeted a couple of hours ago because Insurance Company will not cover a bone density test that my doctor set up - at the same facility where she works! You guys covered the original appointment with her - which took place at that facility. Why do I now have to ask the doctor to set up the test at a different facility? IT’S THE SAME LOCATION YOU COVERED BEFORE.
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I tweeted a couple of hours ago because Insurance Company will not cover a bone density test that my doctor set up - at the same facility where she works! You guys covered the original appointment with her - which took place at that facility. Why do I now have to ask the doctor to set up the test at a different facility? IT’S THE SAME LOCATION YOU COVERED BEFORE.
