I Am Frustrated By Today's Fragmented Customer Service
I finally got frustrated and wrote the following snail mail letter to my doctor:
————————————
Dear Dr. X,
I have an appointment for a bone density test at XYZ facility on March 30, 2020. I just called my insurance company, and they will not cover that procedure at this facility.
I spent almost an hour on the phone with the insurance company and with different departments at XYZ, trying to find a way to just keep the appointment we set up, and have my insurance cover it. No luck.
So, I need to ask you to refer me to a facility that my insurance company will cover. I have enclosed a list printed from their website.
I apologize for having to do this to you. You’re a busy doctor, and you should be able to just schedule a patient for a test, and have that be the end of it. I also apologize for the snail mail. Using the web and the various telephone systems took too long, and did not resolve my simple request: a scheduled bone density test at a facility my insurance will cover.
Thank you,
SmartKat
————————————
Dear Dr. X,
I have an appointment for a bone density test at XYZ facility on March 30, 2020. I just called my insurance company, and they will not cover that procedure at this facility.
I spent almost an hour on the phone with the insurance company and with different departments at XYZ, trying to find a way to just keep the appointment we set up, and have my insurance cover it. No luck.
So, I need to ask you to refer me to a facility that my insurance company will cover. I have enclosed a list printed from their website.
I apologize for having to do this to you. You’re a busy doctor, and you should be able to just schedule a patient for a test, and have that be the end of it. I also apologize for the snail mail. Using the web and the various telephone systems took too long, and did not resolve my simple request: a scheduled bone density test at a facility my insurance will cover.
Thank you,
SmartKat
