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I Am Frustrated By Today's Fragmented Customer Service

The title is wrong in this case. Today, I got some GOOD customer service. That’s enough of a rarity that I felt I should take the customer service survey and give the guy who helped me a good rating.

This is what I said in the comments section:

The customer help rep understood what I needed when I gave a simple explanation. He did the task I asked for quickly. And he did NOT try to get me to upgrade, or buy anything else. This is important - I hate being nagged to buy things.

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4meAndyou · F

He will, eventually, be fired or demoted. When I worked customer service at Verizon, ALL of our calls were monitored, and our sales figures were also monitored. I used to try, the first couple of months, to skate by ONLY offering people products or services that would reduce their monthly bill by bundling them...but they caught on to that one pretty quickly.

In order to work at the major companies and succeed, you really need to sell a little bit of yourself that you don't want to sell.

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Heartlander · 80-89, M

@4meAndyou I have never forgiven Verizon for selling me a phone that they carried no replacement battery for.

But I thank them for reminding me that its "caveat emptor" (buyer beware), regardless of the slickest promos.

4meAndyou · F

@Heartlander When I worked there, the mobile phones were just being added. We were trained to sell products for landlines. They brought in the mobile phones, and we had to train on them, and then the company split, with a separate division for the mobile phones. I stayed with the landlines. But your salesman probably were not told the battery was not replaceable. I remember we all thought the mobile salespeople were a joke, at the time...

Heartlander · 80-89, M

@4meAndyou As I remember ... things changed pretty fast. It was a sellers' market and product changes were pretty abrupt. They were very early with bringing wide-area broadband with USB plug-ins for laptops, and an assortment of cross-over products that were both cell phones and tiny general purpose computers, all well before i-pads and tablets were available. But then they stopped supporting them when the world started flocking to iPads and WiFi. To make it worse, if I remember right, they progressively dialed back tethering speeds, forcing us to buy more broadband bits.

I worked for a Value Added PC organization as well as for an electronic distributor in previous lives and for sure, they all play hard-ball $$.

Vivaci

Love your positivity and encouragement. Even I always leave my comments if I'm happy with their support. Even on apps.

Whiterosesociety

I always tell a clerk when they are doing me right. They might not know otherwise.

SW-User

Customer service reps should be able to rate customers too.

NudasPriest · 46-50, M

This gives me hope for the world! 🤗

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