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Have you ever made an official complaint? How did it go?

A bus driver insulted me yesterday. I feel like making an official complaint.
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Longpatrol · 31-35, M
Make a complaint. Stuff like time of the incident and location will be helpful for them to prove the driver was where you said he was. Otherwise he can just say it wasn't him if all you have is the Vehicle plate no
Longpatrol · 31-35, M
@Longpatrol as it can have maybe 2-3 drivers rostered to operate that route