First ever rant 😠

As a former restaurant cook and manager, that was very unprofessional of them. If you would have brought it to my attention I would have personally cooked You all fresh meals and comped your dinners.

I would have forced myself to eat it because I hate inconveniencing wait staff 😂

I once attended a large, semi-formal dinner with somewhere around 100 guests.

The venue tried silver service (basically individual serving). Fine in a major town-centre restaurant designed and staffed to operate that way, but not in a modestly-sized rural hotel. The waiters did their best but it was hopeless. I think you need at least two to each table of six or eight for silver service, and all tables staffed at once, but they could not provide that level.

The management apologised, reduced the bill a lot, and promised better if the organisation returned the following year (but probably accepted it might not). In fact it did go back, with around the same number of diners, and this time the service was very good.

The quality of the food was not in question. That was high for both meals, but when you are still waiting for vegetables to accompany the portion of meat now nearly cold, whole other diners are about ready for their dessert, it spoils the evening for you.

.......

The leat-value I've had, apart from something from the Mactuckyburgercostalotta outfits on the motorways, was in a rural pub whose previous owners (I think it was a free house) had run it really well.

The new owners, in business some months later than hoped, had made the place about as soul-less as the "M...lotta" motorway services caffs. It seemed no longer a road-side "local" catering for passing trade too: no longer a pool table, skittle-alley (as far as I could tell), dart-board, etc. There were still bits of unfinished work about but at least they had renewed the decrepit toilets. They had only one cask ale on, but that was kept and served well.

[i]Steak-&-ale pie, chips and veg.[/i] Can't go wrong. Yes you can.
The pie was quite good but in a ramikin the size of a tea-mug. The chips were spindly, thin things like those motorway-services apologies for chips, and served not on the warm plate but in a stainless-steel teaspoon-drainer so they cooled rapidly. I could not identify the one vegetable: the single scoop of pale-orange mash with little flavour, could have been carrot or parsnip.

Dessert: [i]Tiramisu?[/i] Can't go wrong - they'd only buy catering-slabs and cut them into portions. Indeed, they had, and it was quite tasty.... but served on a piece of roofing-slate! Why?

The till receipt bore the company name: www.[i]poshpub[/i].co. Says it all....

Some months later it closed again. It re-opened months on again under new ownership, with a big bright web-site and new name (I wish they'd not do that); but before I could sample it, it too closed rather unexpectedly. Then Covid hit.

It was "For Sale" for very long time, the sale-sign came down but there was no sign of life there for many months; but something's happening there again. I hope the brewery vans I saw there recently were delivering, not simply recovering equipment. I await with interest.....

This is terrible business. I know from reading an article posted on a medical site a few days that some people shouldn’t be consuming undercooked meat…if you are over 65 you don’t have the same defenses as you did when you are younger and it could make you sick enough to be hospitalized. Ground beef is a lot worse than steak because it has dozens or hundreds of different cow meat mixed all together. I don’t blame you for speaking up. They could get sued if you got sick. Someone I know had a girlfriend that lived in Tiajuna and bought chicken at a Walmart store there. She ended up having a miscarriage before it had some type of germ in it that made others sick as well. They paid for her medical & hospital care.

its like when i order no tomato...
and they suggest just taking it off..

listen sparky.. if i ordered no dogshit.. would i happy to 'just take it off'? 🤬

I've worked in catering all my life and, to be honest, I would have called the owner when the second came out with burnt cheese.

There's a place we were eating at and the quality just went to nothing. So we stopped going and recently went again. One person got a hair in their food. I don't think we're gonna go back ever again now.

Their meal was comped and then an extra 10% off on the bill was added.

I don't blame you, i would have sent it back too☹️
But by having the rant I'm sure you feel better about it🙂

Aw man sorry to hear that! Yeah it’s always frustrating when that happens! I would have asked them just to reduce the price at that point. Hope your day is getting better! Now you gotta one up them and make your own burger that is ten times better! Anyways have a great night! Stay safe!

You're playing with fire asking for a new burger. I wouldn't risk them spitting in my food.

Nice Rant. I like my meat well donish so I get it. Clearly Burger Mk 2 was the chefs revenge. To teach you a lesson. Now this is a burger joint. Maybe its a new cook. Maybe he just found out the dishwasher is porking his missus. These things happen.. And you shouldnt lose a good eating hole because of one incident. Maybe a casual enquiry as you order next time to enquire are the cooks welfare and state of mind, before you order??😷

We need a follow up to this rant. This is only half the story, have they had a recent change of personnel or ownership, was it a one off or will the next burger be just as bad as those two?

Maybe their quality is declining. I'm fine with medium rare to well done burgers, but burnt is too far for me. Hate the taste of burnt

Sorry. I know some people feel sick if they see blood on their meat. I grew up in a household with those dry as a hockey puck burgers, and didn't know the difference till I grew up.

and did you like the second burger?

Thank you for best comment.