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How do you react to overly negative or defensive people?

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"I'm sorry you're feeling that way." They could be a narcissist, who can't take ANY form of criticism, even when you say things assertively "I would appreciate it if you... because it makes me feel...." and then they become over the top defensive. I know two narcissists in my life. My dad and a male coworker. It's the only way to not get another storm over your head from their negativity...