Random
Only logged in members can reply and interact with the post.
Join SimilarWorlds for FREE »

So, while paying the bills this weekend

I opened something from Spectrum, which I'd usually just throw away because we don't use Spectrum but we get spam from them all the time. This one, though, said it was a bill. Like, an actual "give us money" bill.

They were charging me $150. Wha da fug? Looking at the service address, though, I see that it's for service to the apartment my mom lived in in an assisted living facility, in which she had Spectrum for her cable service.

The thing, though, is that my mom no longer lives there — or anywhere, as she died. In 2018. After which, I cancelled the service and turned in the equipment.

Talking with Spectrum was fun. First guy said this was for Internet service, which Mom never had. The second person had trouble grasping that I was calling in regard to service at a place my mother had not lived in nearly 6 years. And after a bit, she said it was all taken care of.

Uh-huh. We'll see.

How about you? Have you ever had any random wha da fug encounters with a service provider? Share your stories below.
This page is a permanent link to the reply below and its nested replies. See all post replies »
Pretzel · 70-79, M
wouldn't be surprised either. but I kind of wonder if somebody at the assisted living facility used her personal information to get somebody a freebie.

best case scenario - some newbie at Spectrum just clicked on the wrong customer when they were setting up service - maybe the looked at the address and saw her account.

still smells like a halibut in the sunshine
DunningKruger · 61-69, M
@Pretzel Honestly, I'm sure it was just a mistake in the billing system. I'm surprised these things work as well as they do.
Pretzel · 70-79, M
@DunningKruger especially when you think about the people they hire and the turnover!