So, that happened
I set up an online account with a business a while back (online investing stuff). I sent them $1,000 to fund my account.
Shortly thereafter, I was unable to get into my online account. It turns out that they needed more information to verify my identity, and I had missed the email, so they closed my account.
For some reason, once they close one of their own accounts, they are unable to reopen said account. Even if it has $1,000 just sitting there. They were also unable (mind you, this is their own system — they control it) to just transfer the funds to a new account I set up.
My only option was to have the money wire transferred out of the closed account and into the account I sent it to them from in the first place.
OK. Clunky, but I can work with it.
Oh, by the way, did I know that there was a $25 fee for sending a wire transfer?
...
No. No, I did not. Is there any other way to get my money back?
No? OK, then. Go ahead and do that.
And the father-in-law wonders why I hate this sort of thing.
Shortly thereafter, I was unable to get into my online account. It turns out that they needed more information to verify my identity, and I had missed the email, so they closed my account.
For some reason, once they close one of their own accounts, they are unable to reopen said account. Even if it has $1,000 just sitting there. They were also unable (mind you, this is their own system — they control it) to just transfer the funds to a new account I set up.
My only option was to have the money wire transferred out of the closed account and into the account I sent it to them from in the first place.
OK. Clunky, but I can work with it.
Oh, by the way, did I know that there was a $25 fee for sending a wire transfer?
...
No. No, I did not. Is there any other way to get my money back?
No? OK, then. Go ahead and do that.
And the father-in-law wonders why I hate this sort of thing.
61-69, M
