I hear Microsoft is really bad. In my state we have this medical group called WellSpan. These people are the absolute worst. So I worry a lot, have anxiety, etc.
I get a message at work from these dummies: This is a message for John Smith, we need you to call us back as soon as you can.
So I leave work early just so I can call them to find out what this call is about. So I get a person to speak with and they say, oh this is just a courtesy call. I was fuming mad. I said, are you serious?? A courtesy call?? I said, you know I left work early because you people have me so stressed out thinking this call was important. I said, next time when you call and leave a message, you can say it's a courtesy call. They say, oh we can't do that. And they said something about how it violates some thing. I said, if you want to call me with a courtesy call, then don't bother calling.
So fast forward and on my web portal it says no calls. I left them a very nicely worded message. Not filled with swear words, but how I felt and what I think of their system. I got a message back saying how I'm set up to not receive calls and they don't know why I received a call but that I shouldn't receive any more.
Now stick with me I have one more WellSpan story. You know when your doctor office texts or calls with an appointment reminder? Well, not only did they text me but the next day they called me, just to remind me of my appointment. I told them, I don't need a call, text only. I said you guys are supposed to better my health and all you're doing is stressing me the hell out. The next 2 years, no calls texts only.
So true. You do the basic troubleshooting yourself...and when that doesn't work, you need to speak to someone directly. You struggle to find their contact information because they bury it on their webpages. Then you go through the automated menu, sometimes having to drill down several layers until you get to the "representative" option. Then you get, "all of our representatives are busy right now." Your wait time is 6 months...we recommend you call back later." Then when you finally do talk to a human, they can't understand why you're ready to rip off their head.
@4meAndyou after working in IT for decades, I don't quite understand how they still f*** up call center support. Some do it better than others, but so many are really bad. Financial institutions blow chunks in this area. So do your cable and satellite type services.
Lol... if I am talking to a ...machine...I ask a lot of questions. There is always a pause and they sent me to next available representative. I confuse the computer voice. 😁
@ShadowWorker It would be nice if the Xfinity machine WOULD do that. If you do not select one of it's pre programmed options, it hangs up on you!!!!!! I tried to file a complaint against the automated system with the representative to whom I spoke eventually, (by calling back and selecting options that did not describe what I wanted or needed), and HE told me that you have to ask for "New Service" to speak to a human.
Not that speaking to a human does much good. I asked him to snail nail a form to my home because their website has an error. STILL haven't received it...and that was three weeks ago!
