Lol... if I am talking to a ...machine...I ask a lot of questions. There is always a pause and they sent me to next available representative. I confuse the computer voice. 😁
@ShadowWorker It would be nice if the Xfinity machine WOULD do that. If you do not select one of it's pre programmed options, it hangs up on you!!!!!! I tried to file a complaint against the automated system with the representative to whom I spoke eventually, (by calling back and selecting options that did not describe what I wanted or needed), and HE told me that you have to ask for "New Service" to speak to a human.
Not that speaking to a human does much good. I asked him to snail nail a form to my home because their website has an error. STILL haven't received it...and that was three weeks ago!
