So true. You do the basic troubleshooting yourself...and when that doesn't work, you need to speak to someone directly. You struggle to find their contact information because they bury it on their webpages. Then you go through the automated menu, sometimes having to drill down several layers until you get to the "representative" option. Then you get, "all of our representatives are busy right now." Your wait time is 6 months...we recommend you call back later." Then when you finally do talk to a human, they can't understand why you're ready to rip off their head.
@4meAndyou after working in IT for decades, I don't quite understand how they still f*** up call center support. Some do it better than others, but so many are really bad. Financial institutions blow chunks in this area. So do your cable and satellite type services.
