Why do customers want to pay us the same as what they can "get it online" for?

Go ahead and buy it.

Then when you want it to work - how will you make that happen?

Technical products take trained people, who are in high demand right now and make a lot of money...but everybody thinks it costs nothing to keep a business open...

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fun4us2b · M

@jshm2 A little knowledge is the most dangerous thing! I hadn't heard of Dunning Krueger...it's spot on.

cherokeepatti · 61-69, F

They don’t understand the overhead costs of having a locally owned business vs. selling things online.

fun4us2b · M

@cherokeepatti I know...they think we all work for free....

cherokeepatti · 61-69, F

@fun4us2b I’ve worked for a couple businesses. People assume anything that gets bought at wholesale and marked up to a sale’s price that the difference is all profit for the owner. Not true at all. In the used car business you have to pay for more than one type of insurance and a bond. There are license fees, utilities, property taxes, tools, labor costs, fuel for the vehicles, contracting out for various services on the cars, parts for repairs, etc. Then when a customer comes up and wants a certain vehicle and you quote them a price they try to get it for almost half. Wouldn’t be making enough to stay in business much less cutting a fair profit.

Ontheroad · M

Why?

Because they can often, not always, but often pay less for the exact same product and if they need help, it is available online.

And, because they don't have to travel all over town... they can buy the item while sitting on their couch.

I get it, I do, and I know online shopping is killing many businesses, but consumers, myself included, want to make our budget stretch further.

REMsleep · 41-45, F

I think it's because of America's "customer is always right" policy back in the day.

Customers could go to any store and they could say store B is offering It for less what can you do?
Many stores were price matching and things of that sort but, the world has really changed and online markets are not the same as brick and mortar markets.

Also some people are just hagglers and they believe that it doesn't hurt to ask i.e. push for what you want.

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