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cherokeepatti · 61-69, F
Because you can ruin the reputation of the company and lose customers. Just getting caught once could mean you’ve done it before and could do it again if they let you get by with it. With the legal climate these days it could also get the company sued depending on exactly what was said to the customer.
bugeye · 26-30, F
depends on the context and severity. IMO if you have that one really rude customer, the kind you think only exist in hyperbolic stories or memes then you should be able to tell em to feck off.
otherwise you gotta be professional and it's the lack of that is why you'd be fired.
otherwise you gotta be professional and it's the lack of that is why you'd be fired.
cherokeepatti · 61-69, F
@bugeye Plus if you let one employee get by with it then it sets a bad example and maybe even a precedence for others to do the same. If you fire another worker and didn’t fire the first one they can argue that you are discriminating against them for doing so. Everything is complicated these days.
Timeforsun · 51-55, F
Maybe it depends on the policy of the company or the severity of what lead up to this exchange with the customer. If it was just a moment in the heat of an argument, perhaps a written warning is more suitable.
cherokeepatti · 61-69, F
@MarineBob Not only that but on average a disgruntled customer will tell 17 other people about their bad experience with a business due to being disgruntled over it…their relatives, their friends, their neighbors, their church people, their coworkers. The word can spread like wildfire and it’s even worse in smaller towns.
