We have elderly people staying at the hotel while their apartment building is being renovated...

Casheyane · 31-35, F

It's unfair for both sides. If you're feeling that, then the others may be too. Arrange a meeting, agree on things with your head, have the head talk to management. If the elderlies are paying to stay but are evidently needing more care and management agreed, then they should have briefed their workers at least before they accepted the booking.
You can agree on incentives, maybe like higher salary or other benefits. If you are required to go beyond usual job description, then arrange that at least. But make sure to do it all in private out of the elderlies and other customers' hearing range.

At the same time, I hope you find it in you to be more patient with them. All of us grow old and no one knows where we would be someday. You need kindness. So do they.

exexec · 70-79, C

I'm sorry you and other staff are being forced to care for people who need special care. I am OLD, and I understand. I pray for patience every day as I deal with myself and others like me.

MarbleMarvel

I've noticed at my job too that a lot of elderly are still running around without help or care. I try to be patient because I know they're families probably ditched them, but also, no, we're not nurses and caretakers. I can't do my job effectively and wait hand and foot on someone who needs specific care.

Tbh I think it's sad. I think these people's families are too busy slaving away to care for their elderly and care for them cost a fortune.

Yay America...