How do you proceed when people scream at you in the workplace ?

My gentleness, politeness and soft voice often make people believe that if they scream at me, the rules and regulations applied for [b]everyone[/b] will somehow be disrespected especially for them. I and the whole team get blamed even when clearly the client did not respect the procedures (already sent to them). I try to go by protocol asking them to keep a respectful tone but it's like .. nothing works. Do you know an instant way to make a screamer calm the heck down ? I am there to help but I just can't endure it anymore. I have to find a strategy to make them shut up and listen (it is hard to be taken serious with a soft voice lol).. any ideas ?

GoldButterfly · F

Find another job. In the mean time don't let them see you get upset. They target us with gentle personalities to get to us. Even if you want to scream back always respond back with a respectful tone and words. That will make them back off you. And start looking for a better place to work. No one should have to put up with that kind of disrespect.