How do you proceed when people scream at you in the workplace ?

My gentleness, politeness and soft voice often make people believe that if they scream at me, the rules and regulations applied for [b]everyone[/b] will somehow be disrespected especially for them. I and the whole team get blamed even when clearly the client did not respect the procedures (already sent to them). I try to go by protocol asking them to keep a respectful tone but it's like .. nothing works. Do you know an instant way to make a screamer calm the heck down ? I am there to help but I just can't endure it anymore. I have to find a strategy to make them shut up and listen (it is hard to be taken serious with a soft voice lol).. any ideas ?

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ozgirl512 · 26-30, F

Sounds like a toxic environment .. In some cases you can't win, it may sound counter intuitive, but try talking even softer, people will often lower their voice then to hear you, also keep asking what rule or procedure I've broken and ignore everything else they say ..

Busybee333 · 31-35, F

@ozgirl512 yes, some people go deaf to other words but their own. I tried some general strategies but .. some people don't logic.. at all. They do not understand. Period. My boss told me to not be afraid to stand up to them and if this happens again to call him. He said he will talk in person if someone is being like this. He wouldn't allow people to be that disrespectful and wreck havoc in his office. He told me even if I lose the client, mutual respect is more important.

ozgirl512 · 26-30, F

@Busybee333 sounds like you have a good boss there... Maybe try this... Next time this guy is doing his Nana, pull out your phone and say quietly" do you mind if I record this"... When he stops and asks why, just smile and say, for the record.... Guarantee his bully boy tactics will calm down ;)