How do you proceed when people scream at you in the workplace ?

My gentleness, politeness and soft voice often make people believe that if they scream at me, the rules and regulations applied for [b]everyone[/b] will somehow be disrespected especially for them. I and the whole team get blamed even when clearly the client did not respect the procedures (already sent to them). I try to go by protocol asking them to keep a respectful tone but it's like .. nothing works. Do you know an instant way to make a screamer calm the heck down ? I am there to help but I just can't endure it anymore. I have to find a strategy to make them shut up and listen (it is hard to be taken serious with a soft voice lol).. any ideas ?

This page is a permanent link to the reply below and its nested replies. See all post replies »

LithiumDrop

Oh no. I worked as a dialer for folks who got notices that their medications were out of stock a few years ago. A lot of them would call back UPSET.

Whenever someone was rude with me, I just kept quiet. There’d be a silence on my end until they were done venting their frustration, screaming or whatever.

I’d stay quiet even after they finished and they’d usually apologize for screaming at me. LOL

Don’t let it get to you. You’re just working there lol

Busybee333 · 31-35, F

@LithiumDrop Thank you for the advice :)