He finally did it

So my buddy finally went in and filed a grievance against the head therapist of the 12-week program that he is in. He's been very afraid of doing this because he didn't want to come across as entitled or like he was trying to find an easy out. But this therapist has been treating him unfairly. Withholding medication for headaches not listening to him. he's really wanting to succeed at this program and get better but feels like this therapist is holding him back for some reason. He has a grudge against him or jealousy. He really wants to work the program and get better. All he is looking for is to have a different therapist be in charge of his case. He's trying to get our therapist to be the one to manage his case from now on.

So they are reviewing his case and should come up with a decision by the end of the day.