Why do I have to verify my identity when I call to pay my own bills over the phone?

Are other people calling to pay my bills? And if they are. Let them. please! By all means

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samueltyler2 · 80-89, M

Getting through these days makes it feel as if i were trying to get into Gort Knox!

I really had the two part verification! Too often by the time I find the secret decoder key, the original interaction disappears.