I ordered some shoes and along with the shoes I ordered I received another woman's order too. I called the company to let them know there was a woman out there not getting her order. I offered to take it to the post office or to have their driver to come back and pick it up. Told them I would send the woman a letter explaining I received her order with mine. They told me they would just reissue the order and for me to keep her order (Nice shoes but all in very small sizes what was I to do with them?)
So, I gave hen to my sister and her stepdaughter. The Company sent me proof of the re-order being sent to the woman, so I did not write her a letter about it. I think my threat to write her help the reorder to happen asap.