Australian Telco - Telstra really has become pathetic

Yesterday I was at Cottesloe Beach, wifi - no service.
Today I am at Bickley Brook - Phone - no service.
Many times my wifi is reduced to one bar. It seems their service is becoming worse as the years pass.
I am really angry with them but try and make a complaint on-line? Impossible
Redirected to "Community Help"
I am paying over $1000 a year for very poor service.
I will be ditching them but they will not care. What is one customer leaving when they made $2 billion in profit last year?

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DeWayfarer · 61-69, M

I believe there's a totally different model in the USA.

They share the telecommunications receivers/repeaters. Subcarriers pay the larger more expensive main carriers for maintenance and upgrades/updates.

So basically everyone is getting the same service. My current service provider is through a government program, so it's free. Service is fairly good.