Do you know how to sync up headphones with a new phone?

My sister got a new Samsung and her headphones somehow wont' connect. They are JBL and the other is Jib. They are both turned on. She said there is no pairing mode, but somehow it just linked up on her old phone. Any ideas?

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Jenny1234 · 56-60, F

This happened to my son. He bought the earbuds at target in the states but they wouldn’t work with his phone when he got home. He tried everything he could think of but they wouldn’t work. He called customer service and the lady was super helpful and at the end of the call her last question was “did you remove the small plastic tag that comes on the earbud”. He had not. That completely solved the problem

Not saying you have the same problem, but I’m just saying maybe call customer service and see what they suggest

Coralmist · 41-45, F

@Jenny1234 Oh interesting.. ty 🌻