When customer service disappears

I have noticed the lack of customer service in big chain shops these days. No wonder they will disappear in the online shopping world. However we'll still need customer service more than ever. But because it's easier to make everything impersonal, online shopping can be a great way for dealers to avoid good customer service, especially if you have a problem with your purchase. Has anyone ever experienced the same, especially as it comes to electronics?

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Fernie · F

I would just once like to speak to a customer service person who is NOT in Bombay. Most have such poor English that I eventually yell at them because they DO NOT UNDERSTAND MY ISSUE!So frustrating! Happens esp with Amazon...all the time

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Fernie · F

@sam2sam ugh! What the hell is going on out there?

sam2sam · 51-55, F

@Fernie this happened at Argos, big chain store in the UK.

Fernie · F

@sam2sam It happens here as well

fddlpej · 61-69, M

We have very little customer service anymore seems any place I go I have to hunt down someone to help. Part of it is because they don't have enough help and I wonder if the younger social media people don't know how to deal with real people face to face?

gurlwatcher22 · 61-69, M

I agree that customer service is a lost art.There are a few blokes who give a damn about their customers and I patronize their businesses whenever I can.To hell with the rest;I'll take my chances online.

CathyUK · 56-60, F

I know, I go in an evening sometimes and everything is self checkout, but it is no good if you have a lot to get. I like to be served by a human being, at least we can chat while packing my bags.

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