He says opps my bad bro

So my last appointment of the day should have been simple but no the admin that made the appointment put the wrong birthday. So I had to have my client answer identity questions then he had to submit the application himself with more identity questions. All could have been avoided if they put the right birthday in the system.

I asked the admin what happened he said oh my bad, I forgot what he said so I just guessed. 🤦🏻‍♂

Now I have a headache