Has anyone else experienced working in a call center?

@Gumba1000 like i said they did give us a training for an hour daily basis.

@Lonelymanik I'd train by watching Team America World Police on repeat. Matt Damonnnnnnn

@Gumba1000 you can choose the names. there were so many names lol.. it really was fun. i made my first sale to a lady within a week.. It was a night shift for a month. i had my moments lol

@Gumba1000 yea. I guess the only good thing is that isnt outbound and that we only call for one reason. Dont get many irate people.

@iamnikki That's better.

@4meAndyou I get that my calls will be monitored. The manager thinks we are being idle too much and not working. What she fails to realize is that, it takes us longer to find who we need to call, and look up what we need to go over with them, then it takes to actually make the call and discuss those things with them. Then, if I do the former, and the patient does not answer, then yes, I will look idle before I didn't speak to a person, I simply held a ringing phone. Then I go back to searching for the next patient. This takes like 5 minutes per patient. She doesn't get that. I have a meeting with the supervisor soon (everyone did).

@iamnikki I don't want to advise you to be dishonest in any way, yet, there are times at work where you have to be a little bit of a hypocrite so that your manager will think you are a team player.

I think if I were in your situation, I would ask your manager how she would deal with the problem you are experiencing. Explain that there needs to be some kind of fix so you can bring your numbers up.

Her job is how to correct inefficiency in job performance, and obviously that is now affecting her numbers and she is catching some poo from HER boss. If you throw it in her lap in a good way, asking for help and advice, she will have to think about what really needs to be done to make everyone's numbers meet expectations.

@4meAndyou Thank you I will ask the supervisor , since my meeting is with her. I will certainly ask how she/ manager (actually the director) would go about it. And the thing is, it isn't affecting my job performance. I'm ahead with my work, she just expects us to be on the phone for the entire 8 hours it seems...not possible, I promise you.

@iamnikki Take the computer/tablet/laptop/magic phone with you to the restroom next time and work there. If your boss Skypes you while there, accuse him/her of sexual harassment and voyeurism. Get them fired. However you might get sacked for being a nutter following my advice.

@Gumba1000 that's what i said when I saw the message. Am I supposed to call patients in the bathroom?

@iamnikki Yeah call them from there. If they ask what the echo noise is just say your microphone got damaged.

@Sharky86 yea its outbound, for a hospital. Many worse jobs. I want ome where i dont have to talk to people. But in my experience those are super repetitive and kinda menial

@SW-User wonder how you treat employees😐️

@tenente yea I cant believe I've lasted 5 months. And within those 5 months, 5 people from my department have either quit or transferred