I got blamed for something I didn't do at work. A customer was very rude to me and I couldn't keep pretending it was okay.

I told him I'll do and say what I want when I'm treated poorly. This is after him cussing me and calling me names. He was in the wrong and there's no way I could of done anything differently to appease him. The manager that "fixed" it didn't even do anything different than I did except give them a discount to make up for my attitude.

Now I'm in the hot seat and waiting to hear if he called me in. Yeah I had an attitude. I'm tired of being treated like crap. I'm tired of being nice to people who treat others like crap. I don't want to lose my job, I need the money. But part of me just doesn't care anymore. I'm not allowed to stand up for myself when someone is calling me names. And my manager didn't have my back at all.

I'm actually proud of my reaction. As far as I'm concerned I handled it well. I don't care if being treated like crap is in my job description, I am not going to smile pretty for abuse anymore. Fire me.

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Gusman · 61-69, M

There comes a time when a decision needs to be made, take the abuse or stand up for ourselves.
I had a similar situation at work.
The new General Manager changed the rules stating that when someone makes another mistake then they will be issued with a written warning.
I called him out, saying - "Have you changed company policy? Did you tell the supervisor to tell the workers that the next mistake will mean a written warning? The rule is that when a mistake is made tell the boss and things will be rectified. You will not have your head bitten off, just tell us and all will be put right.
He back tracked and said it was a "miscommunication"
I asked him three times and got the same response - "miscommunication"

That is what management and middle management say when they are caught out in a lie.

MarbleMarvel

@Gusman it's a weird dynamic for sure. Inescapable

Gusman · 61-69, M

@MarbleMarvel I have spoken to HR about it and let them know I am applying for other jobs.
If I am offered one I will leave.
Though being 63 I will most likely not be successful.
Through with putting up with lying, bullying Management.

MarbleMarvel

@Gusman I wish you luck, it is not easy finding jobs unless you want less.

It's almost like they promote the most awful people into upper level positions. With the exception of one job I had with a great small business, most places don't tolerate anything but perfection.