If anyone out there works in IT help desk or a computer related field, did you struggle at first going out there as a new tech ?

Did you have second thoughts about your career at any point ? and if so what made you leave, or stay ? I know I am good with computers but I feel I could improve on my troubleshooting skills. I suppose a lot of that just comes with experience. I realize no single certification, or multiple ones, is going to prepare me for everything thrown my way.

This page is a permanent link to the reply below and its nested replies. See all post replies »

SW-User Best Comment

I have never worked in that field, but I have done some fixes for my friends and for my own. I write some programs from time to time, but never worked in customer facing.

From the experiences of people I know, it cam be very stressful and frustrating as customer sometimes has no clue about their own issue and they will never accept a resolution other than what they want. So, be ready to face some rude customers. You have to be polite to them else you may lose your job. It's a trap where you have to put up with every crap and work.

If you want a more relaxing job, better learn to develop something. Like software automation or any programming language that's in demand in the job world. You will still face BS, but not from some invisible jerk who feels powerful on the phone or over emails. Money is much better in the second option. In fact, on an average it pays better than most jobs today.

SuperMachoNerdMan · 31-35, M

@SW-User I've been strongly considering learning to be a developer of some sort. I do enjoy fixing and repairing computers but putting up with all the BS just doesn't seem worth it to me. The demand is there also for programmers, probably even more so than techs. and I think i could do well at it especially in a more relaxed environment

SW-User

@SuperMachoNerdMan It's not worth it at all. People would ask you to ignore them and do your job, but human mind is not built that way. No matter what you do, you can't ignore it when people are so pathetic while you serve them. Yes, better learn something that has good job demand at your place. Office space is always relaxing and if not you can switch jobs easily. Putting up with general public at work is the worst of all.

SuperMachoNerdMan · 31-35, M

@SW-User Honestly, my dream job would have to be game developer. I just never knew where to start with it, and thought it would take too much time to learn. I consider myself pretty creative and game dev would allow me to put that to use. Maybe it's time to start learning 🤔

SW-User

You can start learning any programming that would help you in game development. Start building small ones and upload to github. Once your code is there, you can put the link on your CV and most of the time they hire you based on what you have put in there. @SuperMachoNerdMan

SuperMachoNerdMan · 31-35, M

Thanks for the advice, I truly appreciate it