If anyone out there works in IT help desk or a computer related field, did you struggle at first going out there as a new tech ?

I have never worked in that field, but I have done some fixes for my friends and for my own. I write some programs from time to time, but never worked in customer facing.

From the experiences of people I know, it cam be very stressful and frustrating as customer sometimes has no clue about their own issue and they will never accept a resolution other than what they want. So, be ready to face some rude customers. You have to be polite to them else you may lose your job. It's a trap where you have to put up with every crap and work.

If you want a more relaxing job, better learn to develop something. Like software automation or any programming language that's in demand in the job world. You will still face BS, but not from some invisible jerk who feels powerful on the phone or over emails. Money is much better in the second option. In fact, on an average it pays better than most jobs today.