Have you ever worked in a customer service job?

@ProdigalSummer you nailled it

@Sarahcantstop most of it is just saying “I understand” and offering realistic solutions. Sometimes I ask how they would like me to handle the situation before I give solutions. Most people really just want to be heard and validated. Once you let them have a voice, their behavior usually changes. Of course, some people are just assholes and are just itching for someone to spread their misery to. There’s no helping those folks.