Companies these days do not care about customers

I have a JCPenny Card. I only use that card roughly twice a year. I stay enrolled in traditional paper billing as a reminder to pay the bill because that card is simply not on my radar to remember.
Why the heck now if you don't agree to their stupid aggressive pop-ups to go paperless they now refuse to allow you to view previous statements.
The statements are already available by the time that the company prints them out to mail.
This is purely a force tactic to get a paying customer to not have a real option for a paper bill. Its retaliation.