SW Support

I just wanted all to know how responsive SW support is.

A couple of days ago... Sunday I think it was, I was having problems with the SW site freezing and lagging... went on for hours until I sent support an email.

They got right back to me and through a half dozen emails back and forth (over several hours), we sorted it all out and found it was my ISP... they were having intermittent latency issues.

I was quite pleased with the support the SW team gave me... very personalized and very responsive.

This page is a permanent link to the reply below and its nested replies. See all post replies »

Nuno · Admin

Thank you for the kind words!

We also appreciate when users are patient, especially when we're dealing with problems that aren't easy to identify/resolve, and that was the case with you. Thanks for that, too! 👌🏻

helenS · 36-40, F

@Nuno I just want to thank you good guys for your enthusiasm and competence! Keep up the good work please! 🌷