SW Support

I just wanted all to know how responsive SW support is.

A couple of days ago... Sunday I think it was, I was having problems with the SW site freezing and lagging... went on for hours until I sent support an email.

They got right back to me and through a half dozen emails back and forth (over several hours), we sorted it all out and found it was my ISP... they were having intermittent latency issues.

I was quite pleased with the support the SW team gave me... very personalized and very responsive.

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Nuno · Admin

Thank you for the kind words!

We also appreciate when users are patient, especially when we're dealing with problems that aren't easy to identify/resolve, and that was the case with you. Thanks for that, too! 👌🏻

helenS · 36-40, F

@Nuno I just want to thank you good guys for your enthusiasm and competence! Keep up the good work please! 🌷

Fungirlmmm · 51-55, F

Oh yes. They almost always respond to me quickly.

JimboSaturn · 51-55, M

I got pretty good support in the past.

greensnacks · 31-35, F

Very quick replies

Magenta · F

Indeed they are.

Lilymoon · F

Nuno is da best 😊

OogieBoogie · F

Its cool to see a positive post on this.

We are pretty lucky, despite all our whining and wishes .... Our admin shits over all other admins on other chat type sites.

bijouxbroussard · F

In my experience, too, they’ve been very good about stuff like that.

Ontheroad · M

@bijouxbroussard I was pleasantly surprised about how quick they responded and how they worked through the problem with me. I can't think of a better customer service interaction I've ever had.

iamonfire696 · 41-45, F

I have found them to be very quick too. I really appreciate it so much.

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