A bug appears when using Firefox

In Firefox 106.0.5 (64-bit) clicking the icon on a comment to display the reactions results in the whole window being overlaid with a translucent grey. The dialog does not appear. The same translucent grey overlay appears when clicking the Contact link in the footer

Clicking the reacions icon on a post in the feed works correctly.

Both work in Vivaldi.

Why is there no obvious way to report a bug?

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Nuno · Admin

Hey,
Just to put a note on this post, as a follow up from the Support Ticket, this was caused by an addon on user's Firefox.
Changing a setting on that addon resolved the issue.

ArishMell · 70-79, M

I occasionally see something similar and not just on SW; but I am not sure if it is a software fault or the consequence of my miss-keying something. It does not seem to cause serious problems, I just step back a bit and try again.

I do not know my edition of Firefox, but right-clicking its own symbol opens a menu including "Properties" and "Troubleshoot Compatibility" (but not the edition identity). Is there anything in this menu that might give a clue to what's happening?

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ninalanyon · 61-69, T

@bookerdana Ah, sounds like support tickets are private. Makes sense I suppose they could contain confidential information.

I got to the setting like this:
- right click the Zoom icon or find it in the list of active installed add-ons
- click the ... button to the right of the activate/deactivate button
- choose Preferences, a new web page should open: https://www.stefanvd.net/project/zoom/browser/options.html
- Zoom Engine is the first option after the video about how to use it.

bookerdana · M

@ninalanyon thank you

SW-User

@ninalanyon Well, if it's from an extension/add-on involved in that you use with Firefox, it would be nearly impossible for SW to possibly test all possible configurations.

NerdyPotato · M

Have you tried this form?

https://similarworlds.com/support

ninalanyon · 61-69, T

@NerdyPotato I haven't. Thank you, I'll copy the report to there. Where did you find that link?

NerdyPotato · M

@ninalanyon it's at the top of the help and support page linked in the footer.

bookerdana · M

https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla

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