Why can’t my friend see my account 😢

My friend Cassie and I can’t interact. She made a new account here. Every time I add her it won’t let me add her.

https://similarworlds.com/NotCassieeee

I can view her account but when she tries to view mine account she sees this.
But she has no one blocked.

When I comment on her posts she can’t see the comments but I can comment on them.

I sent her a gift and she unwrapped it and it looked like this. I also didn’t send it as private.

It shows that she unwrapped it.

Does anyone have a clue why this is happening? I put in a ticket but I haven’t heard back and we are friends and want to interact. Has this happened to anyone else?

Thanks 💖