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Why can’t my friend see my account 😢

My friend Cassie and I can’t interact. She made a new account here. Every time I add her it won’t let me add her.

https://similarworlds.com/NotCassieeee

I can view her account but when she tries to view mine account she sees this.
[image/video deleted]
But she has no one blocked.
[image/video deleted]

When I comment on her posts she can’t see the comments but I can comment on them.

I sent her a gift and she unwrapped it and it looked like this. I also didn’t send it as private.
[image/video deleted]

It shows that she unwrapped it.
[image/video deleted]

Does anyone have a clue why this is happening? I put in a ticket but I haven’t heard back and we are friends and want to interact. Has this happened to anyone else?

Thanks 💖
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So you can see her, she can't see you. What happens if you send a message to her? Can she see it?
iamonfire696 · 41-45, F
@ElwoodBlues she can’t see the message that I send to her. It doesn’t show up in her inbox or her requests.
@iamonfire696 I added her as a friend, thinking that since I'm friends with you that might "strengthen" some kind of link. But I think the admins need to get involved.

I think SW has some weird rules with new users. Like if a new user sends too many messages at once it's bad for them or something like that. I think there's some kind of protocol where x messages y, and then x should wait for y to message back. If x sends too many messages without a reply, especially if x is a new user, then x is automatically suspected of spamming or something like that.
iamonfire696 · 41-45, F
@ElwoodBlues thank you for trying. I sent in a ticket but I have no idea how long that will take.

It’s just so weird that I can see her and she can see a notification when I reply on her post but can’t actually see it. Same goes with that gift. She saw it but it went private and my pic was blurred.