Ask me a question and I will offer advice
SW-User
This page is a permanent link to the reply below and its nested replies. See all post replies »
basilfawlty89 · 36-40, M
SW-User
@basilfawlty89
Defective or incorrect items
If you believe an item is defective or if it is not the item you purchased, please email our customer service team at customerservice@fleshlight.com with your order ID (ex. US1234567FL) along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. Defective products are not eligible for refunds. Also, we do not need the incorrect/defective item back.
*** You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items. ***
Defective or incorrect items
If you believe an item is defective or if it is not the item you purchased, please email our customer service team at customerservice@fleshlight.com with your order ID (ex. US1234567FL) along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. Defective products are not eligible for refunds. Also, we do not need the incorrect/defective item back.
*** You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items. ***
basilfawlty89 · 36-40, M
@SW-User that's not my question though. Can I ask it now?
SW-User
@basilfawlty89 yes, please proceed
basilfawlty89 · 36-40, M
SW-User
@basilfawlty89 did you ask her?
basilfawlty89 · 36-40, M
SW-User
@basilfawlty89 I would say, call them about that,