I Have a Question

How can i get my laptop to let me use yahoo? its always freezing up everytime i want to use it, i used to be able to get it to unfreeze and now i cant get it at all, it crashes, i did fill out a crash report and wondered if they can fix it from there, do they get the ip address to do it, im using chrome on that and other browsers do the same thing, im tired of not being able to use it, im on my netbook right now, any suggestions?